News and Information
Connie & Dick's Service Center wins Quality Award
Auto Club: Best AAA-Approved Auto Repair Facilities Receive 2007 Quality Service Awards
(LOS ANGELES, Jan. 16, 2008) — Thirty-two Southland vehicle repair shops have earned the Automobile Club of Southern California's Approved Auto Repair coveted Quality Service Award for customer satisfaction and service quality.
The Quality Award honorees were selected from approximately 600-plus Approved Auto Repair facilities, which are independent businesses regularly inspected by the Auto Club. To receive an award, a repair shop has to meet extremely stringent Auto Club standards for a consecutive two-year period: no more than one complaint from an Auto Club member, a minimum 99 percent customer satisfaction rating during two consecutive surveys and no facility deficiencies during either of the Auto Club's detailed annual shop inspections or the bimonthly shop reviews."Automobiles have become very technologically sophisticated and challenging to repair and maintain," said the AAA-Approved Auto Repair Operations Manager Michael Hoshaw. "These shops are the crème de la crème and exceeded our program's strict requirements. The recipients demonstrate that they possess advanced skill and knowledge and understand how to provide top value and customer service to motorists."
One-third of the Quality Award winners (11 in all) are located in Orange County, seven shops are in the San Diego area. Glendora, Laguna Hills and Van Nuys boast two Quality Service Award facilities each. The others are spread across many Southern California communities, including Long Beach, Ontario and Santa Monica.
Several facilities have received Quality Service Awards for numerous years. Good Guys Automotive in Yorba Linda, Seaside Buick in San Diego and Horsman Automotive in Santee are six -time recipients. For a free copy of the Directory of Approved Auto Repair Facilities, stop by the nearest Auto Club office, call (800) 713-0003, or click on www.AAA.com.
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(For directions to the shop click on our
address below.)
150 Olive Street
Claremont Ca, 91711-4924
909-626-5653
909-626-6753 (fax)
Monday - Friday 7:30 - 5:00